Price, exclusivity and luxury: Exploring London’s luxury hotels

Luxury, Luxury Brand and Luxury Market in India: From Class Consumers to Closet Consumers

The luxury concept has throughout history played an important role in social life by being a clear indicator of knowledge and social class which has not changed at present but only becoming catchier. Today, the demand for luxury brands is ever increasing and brand offering is continuously on the rise.The luxury market is expanding rapidly in India on the back of economic deregulation, fast GDP ...

How Different Is New Luxury From Old Luxury ?

Conservation: Threatened by Luxury

When animals are traded in lucrative international luxury markets, individuals really do matter to conservation. Identifying the intrinsic and extrinsic factors that make some species especially vulnerable to this kind of threat helps set guidelines for more effective conservation.

Add-on Policies Under Vertical Differentiation: Why Do Luxury Hotels Charge for Internet While Economy Hotels Do Not?

This paper examines firms’ product policies when they sell an add-on (Internet service) to a base good (hotel rooms) under vertical differentiation (fourvs. three-star hotels). Theoretical analysis uncovers the differential roles of add-ons for vertically differentiated firms. A firm with higher base quality always sells an add-on as optional so that higher-taste consumers self-select to buy it...

Five-Star Treatment? E-Mail Customer Service by International Luxury Hotels

This research used a typical e-mail query to investigate customer service by 491 properties from 13 international hotel chains. These five-star hotels had difficulty providing prompt, accurate, and timely e-mail responses to their customers. The results suggest significant differences in e-mail customer service, based on hotel location and the size of the hotel chain. The poor responsiveness an...